Sökresultat för: Richard S. Gallagher
How to Tell Anyone Anything (Pocket)
avRichard S. Gallagher
ISBN: 9780814410158 - UTGIVEN: 2009-06-03Steers readers away from the common mistake of focusing on what's wrong, and shows them instead how to provide clear, constructive, positive messages. This book offers readers insight into how we all react naturally to criticism and how to transform interactions that might become verbal tugs of war [...]
The Customer Service Survival Kit (Häftad)
avRichard S. Gallagher
ISBN: 9780814431832 - UTGIVEN: 2013-03The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. "The Customer Service Survival Kit" explains how to[...]
